Happy 50th Birthday ATM, but aren’t you dead yet? / ABC Drive Adelaide & ABC Far North

Next time you withdraw money from a hole in the wall, consider singing a rendition of happy birthday. For on June 27, the Automated Teller Machine (or ATM) celebrates its half century. Fifty years ago, the first cash machine was put to work at the Enfield branch of Barclays Bank in London. Two days later, a Swedish device known as the Bankomat was in operation in Uppsala. And a couple of weeks after that, another one built by Chubb and Smith Industries was inaugurated in London by Westminster Bank (today part of RBS Group).

These events fired the starting gun for today’s self-service banking culture – long before the widespread acceptance of debit and credit cards. The success of the cash machine enabled people to make impromptu purchases, spend more money on weekend and evening leisure, and demand banking services when and where they wanted them. The infrastructure, systems and knowledge they spawned also enabled bankers to offer their customers point of sale terminals, and telephone and internet banking.

There was substantial media attention when these “robot cashiers” were launched. Banks promised their customers that the cash machine would liberate them from the shackles of business hours and banking at a single branch. But customers had to learn how to use – and remember – a PIN, perform a self-service transaction and trust a machine with their money (click to read full story)

This incredible machine prompted ABC Adelaide’s Drive host Jules Schiller, to want to chat about the future of ATM’s, money and a less cash society, so take a listen as we discuss the future of all things banking and money transactions…

P.S. Australia’s first ATM was installed in 1977 at Queensland Teachers Credit Union on St Paul’s Terrace, Fortitude Valley.

ABC Adelaide, Drive with Jules Schiller – 27th June 2017 (9 minutes 53 seconds)

ABC Far North, Mornings with Kier Shorey – 3rd July 2017 ( 12 minutes 28 seconds)


Tomorrow’s supermarkets today / ABC Overnights

tallyAldi is Australia’s largest ski wear retailer. Australia’s grocery market is worth $102 billion. Australian now grocery shop twice a week buying fewer and fresher items against the large single shop of only a decade ago, are all fascinating snapshots of Australia’s supermarket scene today and predictors of where next for this sector and a great place to start a chat with ABC radio’s Overnights host Michael Pavlich.

Coles and Woolthworths are still the big two, but the lesson here is that size and history no longer necessarily determine future viability with hard-discounter Aldi already taking 11% market share away from them both in the last decade, and Lidl an Aldi-esque hard-discounter (owned by the 4th largest retailer on the planet – the Schwarcz group / Aldi is the 7th largest global retailer / Walmart is 1st) set to enter Australia next year, the future supermarket battle will be fought with a keen eye on check out price.

The future of supermarkets will be one of reduced inventory, greater emphasis on local and fresh and moving away from the Las Vegas casino style of keep in there for as long as possible to expedite and excite the shopping process by grouping like-purchased goods together – which would mean all the things we need to make a great pasta in one easy to find section rather than scattered across a maze of fresh, frozen, canned and general aisles.

We looked at online supermarkets to discover they only equate for 3% of all grocery shopping and explored new concepts like Woolworths drive through supermarket where you can purchase on-line and then drive up to the store at your convenience to have the produce put into you cars boot and then keep driving.

It seemed this was the direction of the segment, but as they say the people have spoken and when we went to callers Larry started an avalanche of subsequent callers all decrying that automated check outs have done away with the after school and part-time jobs.

Nothing could turn back the tide and in the next 20 minutes callers Faye, Molly, Richard, Brian, Malcolm, Lyme, Martin, Peter and Val all wanted to know where tomorrow’s first rung and part-time jobs might come from.

For me the take away here is that these independent and profit-making businesses, who so often are demonized for underpaying and overworking a fragile workforce are also seen as the salvation for future employment.

The bigger question here is how will we give tomorrow’s youth their career start and where will tomorrow’s after school and part-time jobs come from and look like when most of these jobs were made up of routine tasks that are now slowly being handed over to mechanisation.

As always a great discussion on all things future supermarket and a fascinating insight into what the listeners see ahead and see as the real issue.

Have a listen now (47 minutes 17 secs) and then add your voice to the debate on the future of supermarkets and jobs.

Are you going to lose your job to a #robot? | ABC, 4BC

Ukrainian Dmitry Balandin poses with his wooden model Cylon in his flat in ZaporizhzhyaJumping straight out of the world of science fiction robots seems to be making a mad dash to take over our lives and our jobs. Everywhere we look there’s another story of robots in the workplace, drones in our skies, machines driving our cars and jobs that are being lost to our mechanical brothers, but surely it’s not all that bad.

The robot (think Star Wars R2D2), android (think Star Wars C3PO) and drone marketplace is growing exponentially as technology and our needs evolve and we have certainly had more chatter in the press over the last year or so than ever before.






The stats are that service robots (robots that serve us and are typically in defence, medical, logistics, construction and in our houses) account for approximately 4.1 million units worldwide, in an industry worth around $6 billion, with year on year growth of 12%, which will take it to 18 million plus units in 2020 and an industry then worth approximately $15.69 billion.

The other major category of robots are industrial robots the ones we see in car manufacturing and large plants which currently account for 1.7 million robots with a year on year growth of around 23.7% that in 2020 will take it to about 4.1 million units, in an industry then worth $15.69 billion.

Now that the stats are out-of-the-way and we have a picture that in sheer volume terms shows it’s unlikely we’re going to be overrun by robots in the foreseeable future, lets take a calmer look at some of the things we’ve got them doing for us already.

In medicine, we have them running around hospitals, either digitally possessed by doctors who are physically in one place but able to offer remote consultations by jumping inside a robot and doing the rounds of far off hospitals, or we have physicians performing operations remotely guiding the hands and tasks of far distant machines, to perform the most difficult and complex of surgeries.

How about Baxter, a robot that learns a task in 90 seconds and then can repeat that task over and over again until you tell it to stop, all for the cost of about $3.40 per hour.

What about robot newsreaders, receptionists and sales teams

How about engaging a robot bricklayer for the perfect house finish

Agriculture is also another great adopter of robots

and my favourite robot at the moment is Jibo, not yet available, but possibly coming to your home very soon

Robots are set to work, live and play side by side with us in the coming years and there presence soon will be as ordinary and commonplace as the car, the dishwasher and the smart phone, so lets figure out how to tame them and make best use of them.

Have a listen to a couple of radio interviews I did today on robots and then share or like this post and let me know what you’re most looking forward to your robot doing for you.

ABC WideBay (8 minutes) – David Dowsett – Monday 23rd March

4BC – Evening Program (10 minutes) – Monday 23rd March

Fast Forward through 2014

abc_local_me_1_Jan_14The new economic normal, 3 Australian state elections, peek a boo panels in women’s fashion, 364,997 new Australians added to our population and super-foods freekah and teff were just some of the 2014 trends I chatted about with Kate O’Toole of ABC Local radio national in our look at what trends I have predicted for the year ahead.

In this extended interview Kate and I worked our way through the changing business landscape of entrepreneurs and intrapreneurs – internal and external business champions, innovation hubs that foster and encourage community and crowd businesses allowing us to form joint ventures and temporary business relationships with others as required to take advantage of a burgeoning sharing and collaboration culture.

Synthetic thinking and thought metamorphosis also gained air-time as we looked at the growing role our mobile devices and apps are going to have in sorting out what’s important to us and bringing that information in real time to a screen near us.

Health and wellness also sparked interest with listeners as we explored the shift away from a repair mentality with healthcare to a wellness culture where we will become increasingly responsible for our own health care monitoring as we evolve into an era wear a combination of changing culture, increased medical awareness and intervention possibilities and wearable devices that monitor our vital signs ongoing will provide us with personalised health insights, health suggestions and the motivation with which to action it.

This brave new world is of course not yet in existence and because we can is not a good enough reason to bring anything to reality, we must take control and ensure that we steer these horizon trends down a purposeful and human-centric path.

Thanks to all the ABC listeners, talk back callers and to the many new subscribers that have come on board since this interview, here’s wishing you all a most incredible 2014, may it exceed all of your expectations of it!!

Have a listen to the segment now (46 minutes) and share your 2014 predictions with me.

Tourism needs to be more Social

If you’re going to ask me what the tourism industry needs to do to keep improving, then part of the answer has to be to get more social.

At this week’s Tasmanian Tourism conference I outlined that one of the most important things tourism operators can do to remain relevant into the future is to tear down their physical walls and thinking and embrace the virtual world.

If we remain too fixated on our physical product, offering, venue or experience then we are missing a large chunk of an increasing number of tourists needs and that is a combined physical and digital experience.

Take a look at ABC TV interview above to hear more.

The Future of Retail – ABC Radio Local – Nightlife – Monday 17th January

Tomorrow’s retail is decidedly different from what we have been used to. The first large format supermarket in Australia launched in the early 1960’s and caused a revolution and an outcry as we questioned what it meant for the local milk bar and strip shopping centres. Fifty years on, replace supermarkets with online shopping and you have the same debate raging.

Leon Compton of ABC radio local’s Nightline program and I take a look at what’s ahead in retail.

Will the rise of online retailing herald the demise of physical stores? How will we be shopping online? How will we be shopping in physical stores? What part will our mobile computers play in the retail experience? What might bricks and mortar retail stores need to do if they are going to survive? and what’s ahead on the Australian retail horizon.

This, plus caller questions and more, make up this lively and far reaching on-air tour into the future of retail.

Listen now

Radio ABC – Alan Brough – The Future of Banking

future of bankingI love catching up with Alan Brough on radio ABC on a Sunday morning. This week we talked about the Future of Banking including: will we need banks into the future; are physical credit cards and money finished; peer to peer banking and micro loans, biometric security, nano technology in bank notes and so much more; so sit back, click below and listen in to this live recording.

Radio ABC International – Today Show

sidewikiClick below to listen to this weeks live recorded segment where in-studio Zulifikar, Adelaine and Morris Miselowski discuss Google new side wiki, Picasa gets face recognition, 12Seconds launches new iPhone app, my website of the week: www.jingproject.com and fabrics that fight germs and find explosives as well as crosses to Singapore to speak with Jeremy and Hong Kong to catch up with Phil, and listen to hear last weeks studio gremlins make a brief appearance. Recorded live 25 Sept 09

ABC International – Today Show

beatles This weeks segment on radio ABC International Today Morris , Adelaine and Phil discuss the recent release of the re-digitised Beatles albums, with Phil insisting we take a quiz to see if we can tell the difference, talk about the Beatles playing in your lounge room, before going across to Hong Kong and speaking with Phil Whelan, Radio RTHK Hong Kong about living to 120, medical advances in aging, rideshare, taking more Beatles quiz’s and much more and the word of the week is cormorant. Recorded live 11 September 2009.

ABC International Radio – Tech Spot 24 July

gallery_iphoneIn this weeks segment we chat about Amazon.com’s acquisition of Zappos.com for $847 million (who I think is one of the best online retailers of all time), Britain’s National Gallery offering its art on the iPhone, Microsoft announcement that windows 7 is finished cooking, before finsihing up with a discussion of the Tech jobs that cloud computing will eliminate over the next decade and what are the jobs of the future?